Scottish Tourism Week: Jenny Mulholland

Scottish Tourism Week 2016 (11-18 March) is a week-long event aimed at inspiring business and beyond to achieve the Tourism 2020 vision, that ‘Scotland will be a destination of first choice for a high quality, value for money and memorable customer experience, delivered by skilled and passionate people.’

Descending on cities across Scotland with a series of conferences, seminars, business breakfasts, lunches and receptions the week helps explore the benefits of Scottish tourism as well as celebrating developments and achievements in the sector.

We’re taking part by showcasing our Travel and Tourism students and staff. At Edinburgh College we offer a range of Travel and Tourism courses from NC to HND level. Thought about joining us this August? Take a look at the full list of 2016 Travel and Tourism courses.

Where are you from and what do you teach at Edinburgh College?
Jenny: “I was born in Dundee. I teach a range of courses from NC level up but my specialist area is the airline and airport operations courses we offer.”

Tell us about your experience in the tourism industry…
“I started working at Dundee Airport whilst I was at university studying business. Once I finished my degree I went full time at the airport and after a few years gaining solid experience I moved to Edinburgh and took up a post at Edinburgh Airport. I quickly worked my way up through the company, starting out as a passenger services agent before working as KLM’s lead agent and product officer. I then got the opportunity to start teaching at Dundee College before joining Edinburgh College three days a week.”

What is the most rewarding thing about working/teaching in the tourism industry?
“Making visitors’ experience of Scotland a memorable one. It’s an amazing country with such a rich and vibrant culture where you can constantly keep exploring. Sharing that with tourists or people who come to Scotland to live here is a really special feeling and why I love every second of what I do.”

Where did your passion for travel and tourism come from?
“It definitely happened by accident. Dundee Airport was just a part-time job to see me through university but that’s when it hit me that I had a real passion for the industry. The rest’s history.”

What is your favourite tourism destination in Scotland?
“Ooh, that’s a tough one. Loch Ness and Urquhart Castle – because of their astounding beauty. I love that it’s world famous but so remote. I think that’s really unique to Scotland; you can be at one of the most popular tourist attractions but still feel like it’s one of your best-kept secrets.”

What do you predict to be the newest trends in Scottish tourism over the coming years?
“There’s definitely been an increase in activity tourism so we’ve now developed a course to match that growing trend. We work in partnership with My Adventure, who are activity specialists, and students get to participate in a range of activities such as kayaking, coasteering and mountain biking – sports that are really popular in Scotland.”

Where are your past students working now?
“Many of my students are (unintentionally, I promise!) following in my footsteps, working in airport services as cabin crew and so on. They’re employed by huge international companies including Virgin, Emirates and Swissport and are also often directly employed by Edinburgh Airport.”

Why study Travel and Tourism at Edinburgh College?
“We really value our business ties and have a huge variety of contacts within the industry. Our contacts will become your contacts through industry visits and tours, and our courses really show off all the different sectors of tourism. Beyond that, I think all our lecturers are really passionate about what we do and there’s a huge focus on getting young people into a consistently booming market.”